Network Support Engineer

1 day ago


Singapore M1 Full time
Enterprise Technical Support

At M1, we are committed to delivering exceptional technical support services to our customers. As an Enterprise Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our network infrastructure and providing timely assistance to our customers.

About the Role

This is a unique opportunity to join our team as a Network Support Engineer, where you will be responsible for troubleshooting and resolving complex technical issues related to CPE, Mobile Broadband, Web/Mail Hosting/setup, co-location, and other ISP-related products and services. You will work closely with our internal teams to coordinate escalations, attend to faults, and ensure that monitoring systems are functioning optimally.

In this role, you will also provide after-hours technical assistance to our Data Centre, handle customer visits, reboot servers, and troubleshoot DDOS issues. Additionally, you will be responsible for coordinating with other departments for basic troubleshooting support and ensuring that relevant departmental progress is being updated regularly.

Key Responsibilities
  • Provide 24/7 technical assistance via phone, email, or ticketing system;
  • Troubleshoot complex technical issues related to CPE, Mobile Broadband, Web/Mail Hosting/setup, co-location, and other ISP-related products and services;
  • Coordinate with internal teams to resolve escalations, attend to faults, and optimize monitoring systems;
  • Provide after-hours technical assistance to our Data Centre, including handling customer visits, rebooting servers, and troubleshooting DDOS issues;
  • Coordinate with other departments for basic troubleshooting support and ensure that relevant departmental progress is being updated regularly;
  • Manage monitoring systems, including bandwidth monitoring, link monitoring, and DDOS notification;
Requirements
  • Degree/Diploma or equivalent with NOC experience;
  • Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology;
  • Preferably with CCNA certification or other network certifications;
  • Customer-oriented, motivated, and driven to explore new ways of doing things;
  • Team worker with good interpersonal, communication, and writing skills;
  • Able to work within constraints and meet service levels;
  • Willing to accept new challenges and responsibilities;
  • Highly motivated with initiative;
  • Willing to work on rotating shifts, inclusive of weekends and public holidays;
  • Customer-focused attitude with ability to explain technical information to non-technical people with compassion;
  • Outstanding communication skills in English, both written and verbal;
Benefits

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus additional benefits, including:

  • Opportunities for professional growth and development;
  • Collaborative and dynamic work environment;
  • Comprehensive training and support program;
  • Recognition and rewards for outstanding performance;
  • Mentorship and coaching from experienced professionals;
  • Ongoing education and training opportunities;


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