Valet Service Manager
1 week ago
To provide exceptional customer service, manage hotel and casino valet cashier counters efficiently.
Handle and process valet and self-park related charges and transactions accurately.
Submit accurate and relevant cashier-related paperwork for revenue audit purposes.
Deliver a level of service according to departmental audit standards.
Provide information on valet and self-park related queries.
Assist with general guest queries.
Work as part of a team to achieve departmental KPIs of NPS and Audit scores.
Maintain operational equipment in working order and ensure supplies are sufficient to carry out duties.
Learn and support the team with any other operational and/or departmental duties when required.
Monitor and report any anomalies to Valet Captains for immediate action.
Required Skills and Qualifications">Education:
- No formal education required.
Experience:
- Prior experience in a customer service environment or hospitality industry is an advantage.
Other Prerequisites:
- Knowledge of POS (Point of Sales) machine is an advantage.
- Service and guest oriented.
- Pleasant, polite and possess a positive attitude.
- Responsible, proactive and takes initiative.
- Able to work within a culturally diverse team.
- Able to communicate fluently in English.
- Able to work under pressure and in a fast-paced environment.
- Able to stand long hours and work outdoors with expected humidity conditions.
- Possess basic knowledge of Singapore attractions and places of interest.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce.
Providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Others">Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures.
Seniority level: Entry level.
Employment type: Full-time.
Job function: Other.
Industries: Hospitality.
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