Pharmacy Automation System Support Specialist

1 month ago


Singapur, Singapore IHiS Full time

Position Overview

The successful candidate will collaborate with senior team members to ensure the smooth operation and maintenance of our pharmacy automation system. This system is a cutting-edge solution that integrates high-speed automated dispensing machines, robotics, and smart conveyors, revolutionizing the way prescriptions are filled in our pharmacy.

Key Responsibilities

  • Assist in the maintenance and update of the pharmacy automation system.
  • Support the implementation of new enhancements and go-live transitions.
  • Monitor compliance with security measures and resolve routine application issues.
  • Liaise with vendors and users to resolve issues and track status.
  • Analyze application usage reports and propose recommendations for improvement.
  • Monitor application performance and logs, and document technical architecture and issue resolutions.
  • Provide primary application maintenance support 24/7.

Requirements

  • Degree in Computer Science or related field.
  • At least 2-3 years of experience in system operation support.
  • Strong analytical and problem-solving skills, with ability to work independently.
  • Proactive and self-motivated, with a creative and analytical mindset.
  • Result-oriented and customer-focused, with strong multitasking capabilities.
  • ITIL v3/v4 certification and experience in service-oriented environments.
  • Knowledge of IT industry environment and business needs.


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