Brand Ambassador

1 month ago


Singapur, Singapore TDCX Full time
Top Reasons to Work with TDCX
  • Competitive remuneration and benefits package
  • Comprehensive medical and insurance coverage
  • State-of-the-art workspaces
  • Engaging activities and recognition programs
  • Strong learning and development opportunities
  • Positive and inclusive company culture
  • Easy access to public transportation
  • Flexible working arrangements
  • Opportunities for career growth and advancement
Job Mission

You will play a critical role in delivering exceptional service to our partner brands by performing the following tasks:

  • Provide outstanding customer experience through various communication channels
  • Analyze customer issues and develop strategic solutions to meet their needs
  • Process customer data accurately and securely, adhering to company policies and procedures
  • Identify trends in customer satisfaction and implement improvement plans
  • Collaborate with the customer service team to provide strong after-sales support
  • Adhere to company policies and procedures to maintain professionalism
  • Build long-term relationships with customers by going above and beyond
Requirements
  • Diploma or degree in any field
  • At least two years of experience in retail sales or customer service, preferably in luxury or high-end goods
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in English and the language of the supporting market
  • Comfortable working with computers and multiple systems
  • Flexibility to work in shifts, including weekends and public holidays


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