Fine Dining Service Ambassador
2 days ago
Located in the iconic National Gallery, Odette is a three Michelin-starred fine dining restaurant led by Chef-Owner Julien Royer. We present modern French cuisine guided by Julien's lifelong respect for seasonality, terroir, and artisanal produce.
We are part of The Lo and Behold Group, a hospitality company recognised for its ability to create timeless destinations and thought-leading experiences.
Our team is passionate about shaping a city through our industry and takes great pride in grooming the next generation of hospitality leaders. We build career paths around individuals, develop training modules both in-house and out, and design incentives and recognition programmes to ensure good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a 'Great Place To Work' (2022, 2023), and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
About This RoleThis is one of very few positions that directly influence the guest experience. You will be able to ensure guests leave happy and satisfied with the service and experience at our restaurants—especially identifying unique opportunities to delight in day-to-day service.
You'll be responsible for:
- Understanding all aspects of restaurant service and how each role contributes to the overall dining experience
- Prioritising guest needs and striving to exceed their expectations
- Maintaining a sense of urgency in fulfilling tasks and responding to guests' needs
- Performing tableside preparation or presentation if required
- Maintaining a good housekeeping regime and reporting any defects
- Assisting colleagues and stepping in wherever needed to provide the best possible service
We value people who:
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
We believe in taking care of our people, so they can take care of others. Our TLBG Partnership Programme offers monthly sales incentives, medical and insurance coverage, employee dining discounts across our venues, celebrations for key milestones, and one-month sabbaticals for long-service individuals.
Taking an inside look at our culture or finding more information is easy: here and here.
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