Senior Retail Operations Manager

7 days ago


Singapore TK ENTERPRISE PTE. LTD. Full time
Job Description:

Tk Enterprise Pte. Ltd. is seeking a highly motivated and experienced Senior Retail Operations Manager to oversee the daily operations of our retail store in Singapore.

About Us:
Tk Enterprise Pte. Ltd. is a leading retailer in Singapore, committed to delivering exceptional customer service and providing a wide range of products to meet the needs of our customers.

Job Summary:
The successful candidate will be responsible for managing and motivating a team of sales associates to achieve sales targets and Key Performance Indicators (KPIs).

Main Responsibilities:
• Oversee the daily operations of the retail store, ensuring exceptional customer service is delivered at all times.
• Manage and motivate a team of sales associates to achieve sales targets and KPIs, providing training and development opportunities to enhance their skills and knowledge.
• Ensure store merchandising and visual standards are maintained to company standards, monitoring and managing inventory levels to ensure adequate stock levels and minimize stock loss.
• Handle customer complaints and resolve issues in a professional and timely manner, maintaining a high level of customer satisfaction.
• Monitor and analyze sales performance to identify areas for improvement and implement corrective action where necessary, ensuring compliance with company policies, procedures, and regulations.

Requirements:
• A degree in Business Administration or a related field, with a minimum of 3 years of experience in retail management.
• Strong leadership and motivational skills, with the ability to train and develop staff to deliver exceptional customer service and product knowledge.
• Excellent communication and problem-solving skills, with the ability to handle customer complaints and resolve issues effectively.
• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Familiarity with inventory management systems and processes, with the ability to monitor and manage inventory levels effectively.

Salary: SGD $60,000 - $80,000 per annum, depending on experience.

Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.
• Collaborative and dynamic work environment.

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