Cafe Ambassador

3 days ago

Singapore beBeeGuest Full time $2,500 - $3,500
Job Description

The Guest Relations Officer plays a pivotal role in ensuring exceptional member and guest experiences at our establishment. The primary objective is to provide personalized, attentive service that exceeds expectations.

Key Responsibilities:

  • Greet and welcome members/guests with a friendly, professional demeanor.
  • Assist customers with seating, take orders, and ensure their needs are met during their visit.
  • Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.

Problem Resolution:

  • Address members/guests issues or complaints in a calm and efficient manner.
  • Collaborate with the café team to resolve any challenges or issues raised by members/guests.
  • Ensure that the café maintains a high standard of service and quality at all times.

Maintain Cleanliness & Ambiance:

  • Ensure the café environment is clean, organized, and welcoming for all members/guests.
  • Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.
  • Maintain a positive atmosphere that encourages members/guests to return.

Record Keeping:

  • Maintain accurate records of members/guest's feedback, reservations, and special requests.
  • Communicate members/guest's preferences to the team for future visits.
  • Assist in managing members/guest's reservations and ensure they are handled efficiently.

Collaboration with Staff:

  • Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.
Required Skills and Qualifications

Communication Skills:

  • Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.

Customer Service:

  • Previous experience in customer service, ideally within the food and beverage industry.

Problem-Solving Skills:

  • Ability to handle difficult situations or complaints calmly and efficiently.

Organizational Skills:

  • Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.

Team Player:

  • Ability to work collaboratively with the café team.

Positive Attitude:

  • Friendly, approachable, and able to stay calm under pressure.

Knowledge of Food & Beverage:

  • Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

Preferred Qualifications:

  • Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.

Languages:

  • Fluency in more than one language can be an asset, especially a diverse members club.

Café or Restaurant Experience:

  • Experience working in a café environment, with knowledge of café operations and customer expectations.

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