BMW Service Team Leader

5 days ago


Singapore BENCHMARK STAFFING SOLUTIONS Full time

Company Overview

Benchmark Staffing Solutions is a well-established and reputable leader in the automotive industry, seeking an experienced individual to join their growing team as a BMW Service Team Leader.

Estimated Salary: $80,000 - $110,000 per annum

Job Description

The successful candidate will lead the Aftersales Service team in achieving business objectives, ensuring service quality, workshop efficiency, and customer satisfaction. Key responsibilities include:

  • Monitoring KPIs, financial reports, and VOC reports to determine efficiency, productivity, and utilization rates.
  • Recruiting and deploying staff to ensure optimal daily operations.
  • Maintaining compliance with workplace health and safety regulations.
  • Determining the need for workshop consumable items, tools, and equipment.
  • Conducting performance reviews and proposing measures to streamline work processes and motivate personnel.
  • Maintaining strong relationships with internal and external stakeholders, including national automobile bodies and competitors.

Required Skills and Qualifications

To succeed in this role, candidates must possess:

  • A broad understanding of the automotive industry.
  • Minimum 5 years of experience in premium brand automotive business.
  • In-depth knowledge of aftersales disciplines, including service, bodyshop, parts, pre-delivery, trade sales, and customer service.
  • Strong business acumen, result-driven approach, and excellent communication skills.
  • Able to analyze financial reports and develop strategic plans.

Benefits

Benchmark Staffing Solutions offers a competitive compensation package, including:

  • Attractive salary range.
  • Career growth opportunities.
  • Learning and development programs.
  • Diverse and inclusive work environment.


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