BMW Service Team Leader
5 days ago
Company Overview
Benchmark Staffing Solutions is a well-established and reputable leader in the automotive industry, seeking an experienced individual to join their growing team as a BMW Service Team Leader.
Estimated Salary: $80,000 - $110,000 per annum
Job Description
The successful candidate will lead the Aftersales Service team in achieving business objectives, ensuring service quality, workshop efficiency, and customer satisfaction. Key responsibilities include:
- Monitoring KPIs, financial reports, and VOC reports to determine efficiency, productivity, and utilization rates.
- Recruiting and deploying staff to ensure optimal daily operations.
- Maintaining compliance with workplace health and safety regulations.
- Determining the need for workshop consumable items, tools, and equipment.
- Conducting performance reviews and proposing measures to streamline work processes and motivate personnel.
- Maintaining strong relationships with internal and external stakeholders, including national automobile bodies and competitors.
Required Skills and Qualifications
To succeed in this role, candidates must possess:
- A broad understanding of the automotive industry.
- Minimum 5 years of experience in premium brand automotive business.
- In-depth knowledge of aftersales disciplines, including service, bodyshop, parts, pre-delivery, trade sales, and customer service.
- Strong business acumen, result-driven approach, and excellent communication skills.
- Able to analyze financial reports and develop strategic plans.
Benefits
Benchmark Staffing Solutions offers a competitive compensation package, including:
- Attractive salary range.
- Career growth opportunities.
- Learning and development programs.
- Diverse and inclusive work environment.
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