Senior Product Owner

2 months ago


Singapur, Singapore DBS Bank Full time
Job Title: Senior Product Owner - Regional Consumer Banking Operations

DBS Bank is seeking a highly skilled Senior Product Owner to lead the Channel Solutions team within Strategic Initiatives in the Regional Consumer Banking Operations unit.

Key Responsibilities:
  • Lead and accelerate the channels and service transformation agenda, focusing on Digital Servicing strategy for consumer operations and customer centre regionally.
  • Drive the delivery as the product and delivery owner on self-service (ChatBot, IVR) and staff-assisted (, Live Chat) channels.
  • Support leadership at the unit / sub-unit level across both regional level and 6 core markets to achieve business objectives.
  • Lead a team of project managers and business analyst, focus on building bench strength and subject matter expertise in product management, solution delivery and change management.
  • Partner closely with various units, horizontal organizations, and platform leads to drive product / features / solutions to solve key business priorities.
  • Drive business impact through the view of customer / employee journeys, using a data driven approach, and driving a proactive service management agenda.
  • Provide guidance and leadership in managing and prioritizing backlogs within and across units / platforms.
  • Build and scale out the self-service / staff-assisted channel products regionally; manage resources, budget management, scope prioritization, risk / issue management, deliverables,escalations and conflicts.
  • Handle multiple large scale and/or moderately complex projects deliverables concurrently.
  • Maintain awareness of risks / issues and confer with technical personnel to resolve and drive corrective actions.
Requirements:
  • Degree holder with at least 10 years relevant experience, preferably in Consumer Banking and/or in a Digital domain.
  • Proven ability in leading a team (~ 20 people) comprising permanent and contract employees.
  • Has relevant experience across the spectrums of product, programme, project, and change management.
  • Strong technology background with experience in various application implementations.
  • Strong leadership and senior stakeholder management skills.
  • Ability to navigate in a complex environment to achieve outcome.
  • Self-starter with strong business acumen, independent and able to rise to challenges and meet deadlines effectively.
  • Excellent communication and interpersonal skills with good analytical and problem-solving skills.
  • Passion to help users with a 'can-do' attitude.
  • Experience on design thinking, and human-cantered design methodologies will be an advantage.
  • Technical skills and knowledge on Agile methodologies will be an added advantage.
  • Knowledge on advanced analytics will be an added advantage.

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