
Residential Estate Administrator
1 week ago
Manage daily operational activities for a residential estate. Key responsibilities include responding to phone calls, attending to in-person inquiries, and maintaining accurate records of resident feedback.
The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a pleasant demeanor when interacting with residents.
- Respond to phone calls, emails, and in-person inquiries from residents in a timely and professional manner
- Maintain accurate records of resident feedback, including complaints and suggestions
- Coordinate the booking of estate facilities, such as BBQ pits and tennis courts, according to standard operating procedures
- Assist with maintenance tasks, including coordinating repairs and maintenance with vendors and contractors
- Establish and maintain a filing system to ensure smooth documentation and administration of the estate
- Update notice boards regularly to keep residents informed about estate news and events
- Handle maintenance fee billing and issue reminders to residents as needed
- Support the coordination of council meetings and annual general meetings as instructed by the condominium manager
- Ability to work 5.5 days per week (alternating Saturdays upon confirmation)
- Preferably available to start immediately
- Minimum GCE N/O Level or relevant ITE certificate
- 1 year of experience working in a MCST environment/front desk/customer service role is an advantage
- Proficient in MS Office
- Good work attitude and pleasant personality
- Excellent telephone etiquette and communication skills
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