Customer Service Representative
1 day ago
We are seeking a skilled and enthusiastic Customer Care Executive to join our team at EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD.
Key Responsibilities- Provide exceptional customer service to walk-in customers and respond to incoming phone/email enquiries in a timely and professional manner
- Offer professional course consultation and excellent customer service to prospective customers, ensuring their needs are met and exceeded
- Collaborate with the Operations Manager to schedule classes and ensure seamless placement of students
- Communicate effectively with customers to resolve enquiries promptly and maintain strong relationships
- Process class registrations and payments efficiently, handling any related administrative tasks
- Maintain open communication channels with existing customers via phone, text messages, emails, and letters, addressing their concerns and providing updates on their progress
- Establish and manage relationships with external vendors and suppliers, ensuring smooth operations and high-quality services
- Fluent in English and Mandarin, with the ability to handle interactions with English and Mandarin-speaking customers
- Confident and tactful in handling customer queries and resolving issues
- Passionate about delivering exceptional customer experiences and building strong relationships
- Excellent communication skills, with the ability to articulate complex information clearly and concisely
- Able to work effectively in a dynamic environment, prioritizing tasks and managing multiple responsibilities
- Familiarity with Microsoft Word, Excel, and other administrative applications
- Experience working in tuition or enrichment centres is an advantage
- We offer competitive salaries commensurate with work experience, rewarding your dedication and hard work
- Opportunities for career advancement within the company, empowering you to grow professionally and personally
- Healthcare and medical benefits, supporting your well-being and overall quality of life
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