Customer Support Internship for Financial Markets
1 month ago
Job Description:
Bloomberg is a global financial information and news leader that provides influential decision makers with a critical edge by connecting them to a dynamic network of information, people, and ideas. As a Customer Support Intern, you will play a vital role in making this happen. You will be joining a team of solution-finders who are passionate about providing superb customer service in a fast-paced environment.
The Role:
You will be responsible for providing excellent customer service to a broad range of clients, ensuring fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues. You will also be responsible for the installation and setup of Bloomberg software, licenses, and logins, configuration of proprietary hardware, and other technical and login support for our mobile and desktop applications.
Responsibilities:
- Provide exceptional customer service to clients over the phone, email, and via Bloomberg Instant Messaging.
- Manage client workflows and ensure fast and effective resolution of technical issues.
- Install and set up Bloomberg software, licenses, and logins.
- Configure proprietary hardware and provide technical support for mobile and desktop applications.
- Collaborate with internal teams to resolve complex issues and maintain effective communication.
- Provide technical training to clients on the Bloomberg Terminal and connect them to internal teams as needed.
Requirements:
- Current penultimate year student studying a Bachelor's degree (or above), graduating between November 2025 to August 2026.
- Available for a 10-week summer internship from May to July 2025.
- Business proficiency and fluency in English and Bahasa Indonesia to manage respective clients.
- Exposure in customer support/managing stakeholders from various profiles through school, work, internship, or extracurricular activities.
- Ability to provide outstanding customer service to clients through live, interactive media.
- Ability to communicate effectively and articulate thought process clearly.
- Demonstrable interest in financial markets or technology and aspiration to work in the financial/fintech services industry.
What We Offer:
- Opportunity to work with a global financial information and news leader.
- Chance to develop skills in customer support, technical support, and project management.
- Collaborative and dynamic work environment.
- Opportunity to work with a diverse team of professionals.
- Professional development and training opportunities.
How to Apply:
Apply if you think you have the skills and passion to succeed in this role. We'll get in touch to let you know what the next steps are.
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