IT Hardware Service Expert

3 days ago

Singapore beBeeHardware Full time $4,000 - $6,000
Hardware Specialist Wanted

We are seeking an expert IT Hardware Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch hardware support and services to clients.

Key Responsibilities:

  • Offer prompt and professional assistance to customers regarding hardware issues.
  • Ensure timely communication with clients regarding service appointments, updates, and incident resolution status.
  • Handle and transport hardware parts during service transits.
  • Analyze and resolve hardware and software-related issues.
  • Install operating systems, firmware, and BIOS updates as required.
  • Manage comprehensive support for end-users from initiation to resolution.
  • Track, manage, and resolve assigned support cases using a ticketing system.
  • Coordinate closely with dispatchers, team leads, and supervisors to ensure timely completion and closure of tasks.

Requirements:

  • Minimum Education: O Level education.
  • Basic understanding of hardware and software concepts.
  • Adaptable and open to change in a dynamic environment.
  • People-oriented with a willingness to embrace new opportunities and experiences.
  • Strong communication and interpersonal skills.
  • Energetic, enthusiastic, and proactive attitude.
  • Effective time management skills with the ability to prioritize tasks efficiently.
  • Customer-focused mindset with a commitment to quality service.
  • Capable of working independently with minimal supervision.
  • Willingness to travel across the island daily (roaming role); transport expenses will be reimbursed.

Equal Opportunities Employer.

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