Customer Relationship Manager
4 days ago
We are a reputable company in the industry, dedicated to delivering exceptional customer experiences.
Salary: SGD $45,000 - SGD $60,000 per annumAbout the Role:We are seeking a skilled Customer Operations Coordinator to join our team. As a key member of our operations department, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring customer satisfaction.
Key Responsibilities:- Customer Communication
You will respond to customer inquiries via phone, email, and in-person interactions, providing timely and effective resolutions to their issues.
Complaint ResolutionYou will investigate and resolve customer complaints in a fair and professional manner, ensuring that customers are satisfied with the outcome.
Team CollaborationYou will coordinate with other departments to handle customer issues efficiently, ensuring that all stakeholders are informed and involved.
Administrative SupportYou will assist in basic administrative tasks, such as data entry and record-keeping, to ensure that our operations run smoothly.
Presentation SkillsYou will deliver presentations to showcase products or services to customers, highlighting their features and benefits.
Requirements:- Communication and Presentation Skills
You must have excellent communication and presentation skills, able to effectively interact with customers and stakeholders.
Class 3 LicenseYou must possess a valid Class 3 License, which is essential for this role.
Customer Service OrientationYou must have a strong customer service orientation, being proactive in identifying and resolving customer issues.
Multitasking and PrioritizationYou must be able to multitask and prioritize tasks effectively, managing competing demands and deadlines.
What We Offer:We offer a competitive salary package, including benefits and opportunities for career growth and development.
Tell Employers What You Have:- Class 3 License
- Ability to Multitask
- CUSTOMER SERVICE ORIENTED
- Microsoft Office
- Microsoft Excel
- CUSTOMER EXPERIENCE
- Handled Customer Enquiries
- Building Customer Relationships
- Sales Operations
- Administrative Support
- Presentation Skills
- CUSTOMER SATISFACTION
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