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Technical Support Engineer for Enterprise Applications
1 month ago
We are seeking a highly skilled Technical Support Engineer to join our team at ALTROCKS TECH PTE. LTD. The ideal candidate will have a strong background in supporting enterprise-level applications, with excellent troubleshooting and problem-solving skills.
Key Responsibilities- Provide timely and effective technical support for application-related incidents and service requests.
- Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
- Monitor application performance, identify bottlenecks, and implement performance enhancements.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
- Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
- Participate in application deployment and release management activities.
- Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
- Minimum 5 years of experience in supporting enterprise-level applications.
- Strong technical knowledge and experience in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Experience with databases and SQL query language.
- Familiarity with software development life cycle (SDLC) and ITIL principles.
This is a unique opportunity to work with a talented team of professionals who share your passion for delivering exceptional technical support. As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation of our enterprise applications, working closely with development teams to resolve complex technical issues.
