Resort Customer Service Ambassador
7 days ago
As a key member of the Resorts World at Sentosa PTE. LTD. team, you will be responsible for delivering exceptional guest experiences by meeting their expectations. This involves attending to the needs and requests of guests at designated counters in the casino, such as application of Genting Rewards membership, rewards redemption, and booking of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
Guest Feedback and Compliance
Actively address guest feedback on their experiences to improve and enhance customer satisfaction. Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes.
Requirements
Meet Gaming Regulatory Authority's statutory requirement of minimum 21 years of age. Diploma in Business or Marketing with proficiency in Microsoft Office applications. Possess strong communication and customer service skills with relevant experience from the hospitality or service industry. Must be able to work rotating shifts, including weekends and public holidays. Candidate is expected to handle English and Mandarin speaking guests.
Job Skills
Customer Service Skills
Front Office
Casino
Customer Support
Casino Gaming
customer needs
Gaming Industry
Greet customers
Compliance
Gaming
help customers
Customer Service
customer queries
customer demands
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