Hotel Operations and Revenue Manager
4 days ago
We are seeking an experienced Hotel Operations and Revenue Manager to join our team at HOTEL NUVE PTE. LTD.
Key Responsibilities:- To ensure smooth hotel operations and provide excellent customer service to guests.
- To manage a team of staff under various departments and improve hotel review ratings across all OTA, TripAdvisor and social media.
Operations:
- Improving on operations procedures and ensuring accuracy of daily reports.
- Managing a team of staff and providing training to new joiners.
- Covering shift when necessary and checking inventory levels.
- Sourcing new suppliers and reviewing existing ones.
Customer Service:
- Following up on guest's special requests and attending to their concerns and complaints.
- Listening to guest feedback and responding promptly to resolve issues.
- Checking OTA reviews and following up on complains mentioned in the review.
Reports:
- Preparing and submitting daily credit card statements and petty cash reports.
- Tabulating month end staff rostering and incentives.
Revenue Management:
- Increasing Average Daily Rate (ADR) and managing hotel room rates and allotments.
- Knowing OTAs and hotel rates and promotions.
- Managing hotel expenses and hitting monthly revenue targets.
- A Degree or Diploma in Hospitality or equivalent.
- At least 3 years of experience in a managerial role or 6 years of front desk experience.
- Possesses integrity and drive.
- Proficient in Microsoft Office Applications.
- Highly independent and resourceful.
- Good communication and leadership skills.
The ideal candidate will have excellent problem-solving skills, strong analytical and organisational abilities, and be able to work well under pressure. They should also be highly proactive and able to anticipate and solve problems before they arise.
Estimated salary: SGD 60,000 - 80,000 per annum based on location and industry standards.
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