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Senior Technical Specialist

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Singapore beBeeApplication Full time $180,000 - $250,000
The Application Support Lead position is a high-level technical leadership role that oversees the application support function, providing solutions and alternatives for incidents.

The successful candidate will be responsible for driving batch recovery, initiating and implementing solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Key Responsibilities:
  • Provide Level 3 support for complex application issues and escalations.
  • Conduct root cause analysis and implement long-term solutions.
  • Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
  • Lead incident response and coordinate resolution efforts across teams.
  • Review and manage application changes and deployments.
Leadership Qualities:
  • Lead and mentor a team of support engineers, ensuring high performance and growth.
  • Collaborate with development, QA, infrastructure, and business teams to resolve issues.
  • Communicate effectively with stakeholders during incidents and post-mortems.
  • Ensure SLAs and KPIs are met consistently.
Requirements:
  • A degree in Computer Science or related field.
  • At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform.
  • Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.
  • Significant domain knowledge in Cards Acquiring and Issuing.
  • Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.
  • Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.
  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
  • Excellent analytical, communication, and leadership skills.
  • Concise understanding of the system development life cycle.
  • Good problem solving, out-of-the-box thinking, analytical, system thinking and solutioning skills.
  • Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.