Repair Centre Operations Coordinator

5 days ago


Singapore Razer Full time
About the Role

Razer is seeking a skilled Repair Centre Operations Coordinator to oversee repair centre operations in APAC and handle RMA receiving.

Key Responsibilities
  • Receive and troubleshoot Razer products from customers requesting RMA
  • Assist in managing spare parts inventory and allocation globally
  • Oversee timely repairs of blades and phones across the Asia Pacific Region
  • Communicate with repair centres about current stock and potential issues
  • Ensure SLAs are met across all Repair Centers
  • Manage shipments of product replacement and spare parts within Asia Pacific
  • Assist in testing and troubleshooting of received RMA cases
Learning Objectives
  • Technical Troubleshooting and Repair
  • Inventory and Spare Parts Management
  • Customer Service and Support
  • Quality Assurance and Testing
  • Communication and Coordination
Requirements
  • Attention to detail is critical
  • Strong problem-solving skills
  • Ability to multitask – working on multiple cases at the same time
  • Excellent organizational skills
  • Prioritization and task management under strict timelines
  • Fast-paced environment adaptability
  • Self-motivated and self-driven
  • Excellent verbal and written communication skills
  • Solution-oriented and process-driven
Estimated Salary: $45,000 - $60,000 per annum

Razer offers a competitive salary package to successful applicants. The estimated salary range is based on industry standards and regional considerations.



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