Senior Quality Assurance Specialist
21 hours ago
SATA COMMHEALTH is seeking a Senior Quality Assurance Specialist to join our team. As a key member of our quality management team, you will play a crucial role in ensuring the highest standards of quality and patient safety in our healthcare services.
About the RoleThis is a senior-level position that requires a minimum of 3-5 years of experience in quality management, preferably in the healthcare industry. The ideal candidate will have a strong background in quality assurance, quality improvement, patient safety, and PDPA. Experience in root cause analysis, failure modes effects analysis, and knowledge of statutory regulations and guidelines pertaining to all aspects of healthcare are highly advantageous.
Responsibilities- Quality Management: Promote an effective quality programme by identifying, coordinating, and participating with relevant departments on quality and patient safety training needs, standards development, design, and implementation of audit tools and risk management activities.
- Trend Monitoring: Monitor current healthcare trends in quality, patient safety metrics, and performance improvement practices.
- Regulatory Compliance: Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards.
- Service Excellence: Responsible for service excellence programmes with a synergistic working relationship with clinical quality.
- Continuous Improvement: Initiate continuous service improvements through constant monitoring/surveys, audits, and training.
- Incident Management: Manage incidents, customer feedback/complaints, and provide timely responses and effective preventive measures.
- Training and Development: Develop/conduct training programmes to improve service standards and develop a culture of customer-centric services.
- Statistics and Reporting: Maintain statistics on quality indicators (e.g., productivity, episodes, unique beneficiary data, customer service survey data) and prepare documents for management reporting as required.
- Policies and Procedures: Assist in developing, implementing, and reviewing policies and procedures relating to quality management functions for standardisation and compliance to quality standards.
- A minimum Diploma in a relevant discipline, preferably a Degree in any discipline.
- A minimum of 3-5 years of experience in quality management, preferably in the healthcare industry.
- A strong background in quality assurance, quality improvement, patient safety, and PDPA.
- Experience in root cause analysis, failure modes effects analysis, and knowledge of statutory regulations and guidelines pertaining to all aspects of healthcare.
The estimated salary for this position is $80,000 - $100,000 per annum, depending on experience and qualifications. SATA COMMHEALTH offers a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
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