IT Infrastructure Specialist
2 days ago
We are seeking an experienced IT infrastructure specialist to join our team. As an IT infrastructure specialist, you will be responsible for developing, maintaining and improving IT infrastructure, as well as providing support for applications and services.
Key Responsibilities:
- Develop, maintain and continuously improve IT infrastructure documentation, including configuration records, system guides and knowledge base articles.
- Deliver 1st and 2nd line support for applications (e.g., ERP, CRM).
- Manage application-related incidents and service requests using the IT ticketing system.
- Investigate and resolve recurring application issues; escalate to vendors if required.
- Configure and maintain application settings, user roles and permissions.
- Perform system testing and validation during patches, upgrades and changes.
- Conduct training for end-users on business applications and IT tools.
- Monitor application performance and assist in troubleshooting performance-related issues.
- Collaborate with the IT System Engineer on infrastructure-related dependencies.
- Participating in IT and business projects involving application support and implementation.
- Support minor infrastructure tasks (e.g., network troubleshooting, account setup) when needed.
- Ensure compliance with IT policies, data security and internal standards.
- Perform other IT-related tasks as assigned by the IT Manager.
Required Skills and Qualifications:
- Troubleshooting
- Hardware
- Ticketing
- Active Directory
- ERP
- VMware
- System Testing
- Scripting
- Windows Server
- Network Troubleshooting
- Application Support
- Windows
- HRIS
- ITIL
- Virtualization
- Linux
Benefits of Working with Us:
- Opportunity to work on a variety of IT infrastructure projects
- Chance to collaborate with a team of experienced IT professionals
- Professional development and growth opportunities
- A dynamic and challenging work environment
About Our Company:
- We are a leading provider of IT services and solutions
- We value innovation, collaboration and customer satisfaction
- We offer competitive salaries and benefits packages
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