Director of Operational Excellence

6 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000
Operations Director

We are seeking a seasoned Operations Director to lead our hospitality operations. This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and profitability across all properties.

Key Responsibilities:
  • Strategic Leadership: Develop and implement the overall operational strategy for the hotel group, aligning with the company's vision, mission, and financial objectives.
  • Operational Oversight: Oversee and coordinate the operations of all hotels in the group, ensuring consistency in service standards, guest experience, and operational procedures.
  • Performance Management: Monitor and analyze the performance of each hotel, identifying areas for improvement and driving initiatives to enhance profitability and operational efficiency.
  • Budget and Financial Management: Work closely with the finance team to develop and manage budgets, ensuring that all hotels meet or exceed their financial targets.
  • Talent Development: Lead, mentor, and develop hotel General Managers and their teams, fostering a culture of excellence, accountability, and continuous improvement.
  • Compliance and Standards: Ensure all properties comply with health, safety, regulatory, and brand standards, conducting regular audits and implementing corrective actions where necessary.
  • Expansion and Growth: Collaborate with the executive team on business development opportunities, including the acquisition or development of new properties within the group.
  • Crisis Management: Lead the group's response to operational crises, ensuring that all properties are prepared for and can effectively manage emergencies or unexpected challenges.
Requirements:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; an MBA is preferred.
  • Experience: Minimum of 5 years of senior leadership experience in hotel operations, with a track record of success at the regional or group level.
  • Skills: Extensive knowledge of hotel management systems, financial management, and operational best practices.
  • Leadership: Proven ability to lead large teams, manage multiple properties, and drive business success.
  • Communication: Exceptional strategic thinking, problem-solving, and decision-making skills. Strong communication, negotiation, and relationship-building abilities.
  • Travel: Willingness to travel frequently and manage operations across multiple locations.
Benefits:
  • Competitive Salary: A competitive salary package.
  • Health Benefits: Comprehensive health and wellness benefits.
  • Opportunities for Advancement: Opportunities for career advancement within the company.

Only Singaporeans and Singapore PRs may apply. Please submit your latest resume, expected salary, and attach a recent photograph.

We regret that only short-listed candidates will be notified.

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