Implementation Manager, Global Transaction Services

2 months ago


Singapore DBS Bank Limited Full time
Job Purpose:

As a key member of our Global Transaction Services team, you will be responsible for leading the implementation of our transaction banking solutions for clients. This involves project managing the end-to-end implementation process, ensuring timely and successful completion of system integration between client and DBS systems. You will advise clients on the best approach for implementation and effectively manage and perform each onboarding end-to-end, using best practice project management methodology and interacting with both external and internal stakeholders.

Key Responsibilities:
  • Lead and be accountable for the onboarding of GTS products during the implementation stage.
  • Actively manage end-to-end implementation and system integration between client's and GTS systems to achieve timely and successful completion.
  • Provide advisory to the client, by understanding client's as-is process and helping client map out the necessary tasks required for a smooth transition and implementation journey.
  • Provide technical advisory to client on GTS's Channel Integration Capabilities (IDEAL, H2H file transfers, API related exchanges, SWIFTNET integration), and guide clients on system testing activities.
  • Manage escalations and resolve project issues effectively and in a timely manner.
  • Ensure client satisfaction through the implementation process, and conduct post implementation surveys / reviews.

Requirements:
  • At least 5 years of relevant experience in GTS Implementation or have led projects involving system integration with bank's transaction banking systems.
  • Good knowledge of client ERP systems such as SAP, Workday, or Oracle.
  • Good knowledge and understanding of GTS products (Cash Management / Trade Finance / Supply Chain Financing / Securities Services) will be an advantage.
  • Effective Project Management skills.
  • Effective communication skills; both verbal and written with the ability to interact with stakeholders of different levels of seniority.


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