Digital Transformation Specialist

10 hours ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

We are seeking a highly skilled Digital Transformation Specialist to join our team at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.

About the Role:

As a Digital Transformation Specialist, you will play a critical role in driving the development of digital engagement plans and projects with HealthierSG Customer Relationship Management (CRM) system and learning management system.

Main Responsibilities:

  • Establish a digital strategy for residents in NUHS cluster using HSG CRM, responsible for business-as-usual operations of the CRM, monitor progress, and update management on a periodic basis
  • Support the HealthSG Taskgroup meetings, support NUHS teams in running campaigns according to NUHS Comms editorial calendar, and NUHS event calendar, manage stakeholder engagements to adjust and implement changes to operational workflows and service delivery for better outcomes
  • Define the strategy and roadmap for RHSO's learning management system (LMS), devise and optimize workflow processes, engage and support stakeholders, perform requirements gathering and ensure operational feasibility, perform procurement of LMS (new or renewal) including contracts and agreements review with internal and external stakeholders
  • Responsible for business-as-usual operations and managing of resources (manpower, budget, etc.) for RHSO's learning management system, may include use of multimedia and digital software in graphic design, video editing, web/UI/UX development, and animation creation
  • Work with data protection leads from other Divisions to ensure RHSO compliance with Personal Data Protection Act (PDPA) and MOH's data-related policies and initiatives, provide support/advice on enquiries from other Divisions for use-cases or initiatives that would require data related actions (e.g. storage, transfer, encryption)

Requirements:

  • A degree from a recognized university, with minimum 7 years of relevant working experience, preferably within healthcare industry
  • Relevant working experience in product management for IT or learning management systems (2 years min), with previous deployment of educational IT resources as a plus, experience in managing interactions and integration across different departments/teams
  • Proficiency in the domain of data protection, data governance, and PDPA obligations, good interpersonal, written, and verbal communication skills

Estimated Salary: $120,000 - $180,000 per annum

As a Digital Transformation Specialist at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD., you will have the opportunity to drive meaningful change and make a lasting impact in the healthcare industry. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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