Medical Service Delivery Specialist
6 days ago
About the Role
We are seeking a highly skilled Medical Service Delivery Specialist to join our team at SERVICOM MEDICAL (SINGAPORE) PTE LTD. As a key member of our sales team, you will be responsible for establishing and deepening relationships with new and existing customers, leading the team, and promoting service contracts to achieve annual sales targets.
Responsibilities
- Handles after-sales enquiries, maintenance contracts, preparation of quotations, negotiation, and all other follow-up actions as required.
- Proactively engages with customers on service sales and technical queries to assist the sales team in achieving sales growth targets and maintaining good relationships with clients.
- Provides technical support during site installation, troubleshooting, testing, and commissioning, as well as scheduling preventive maintenance.
- Manages day-to-day customer escalations and resolutions, ensuring that all customer issues are resolved timely and meeting service SLAs (Service Level Agreements).
- Communicates with manufacturers regarding product complaints and handles RMA issues.
- Supports the sales team with technical knowledge, service contract pricing, and necessary information during tender projects and contracts.
Requirements
- Min. Degree in Engineering (Electrical & Electronic), Biomedical, or equivalent. Strong electrical or electronics engineering fundamental knowledge is essential.
- Hands-on experience in healthcare is an advantage.
- Managerial role requires at least 8 years of experience.
- Effective spoken and written communication in English is necessary.
- Ability to use MS Outlook and Excel is mandatory.
- Strong self-discipline, initiative, and learning spirit, with a positive attitude, teamwork, and responsibility.
Salary and Benefits
We offer a competitive salary range of SGD $80,000 - SGD $120,000 per annum, depending on experience, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual looking to make a difference in the medical industry, please apply today
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