Healthcare Service Executive

4 days ago


Singapore Dynamic Human Capital Pte Ltd Full time

We are seeking a talented service delivery lead to join our team and drive the delivery of exceptional service to our patients.

The successful candidate will have a strong understanding of service delivery, customer service, and team management. A bachelor's degree in a relevant field, such as business management or a STEM field, is preferred. Minimum 2 years of relevant experience in customer service and administrative work within a large organization is required.

Responsibilities
  • Oversee daily operations at assigned service points, including front counter services and administrative tasks.
  • Work closely with Nursing Officers and Pharmacists to resolve system and process issues.
  • Collaborate with department managers to enhance patient experience and achieve customer satisfaction targets.
  • Lead a team of customer service staff, overseeing recruitment and retention.
Requirements
  • Bachelor's degree in relevant studies (business management or STEM field preferred)
  • Minimum 2 years of relevant experience in customer service and administrative work
  • Strong analytical, communication, and problem-solving skills


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