
Principal Technical Services Professional
2 weeks ago
Job Title: Senior Technical Operations Specialist
Job DescriptionWe are seeking a highly skilled and motivated technical professional to provide exceptional customer service and technical support to our clients.
As a key member of our team, you will be responsible for configuring, installing and supporting our product suite and associated interfaces as required. You will work closely with customers to ensure contractual service expectations are exceeded, including the entry, tracking and management of all incoming support calls.
Additionally, you will provide end-user training, quality control and testing to ensure that our products meet the highest standards of quality.
Key Responsibilities:- Configure, install and support our product suite and associated interfaces as required.
- Work closely with customers to ensure contractual service expectations are exceeded.
- Responsible for the entry, tracking and management of all incoming support calls.
- Provide end-user training, quality control and testing.
- Adept in Windows Operating Systems and Microsoft SQL Server.
- Customer focused with excellent interpersonal and communication skills.
- Self-driven individual with problem-solving skills and self-direction.
- Strong organisational skills with attention to detail.
- Opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.
- Competitive compensation package.
- English (written and spoken).
- Asian languages (business proficiency).
- Minimum Diploma in Information Technology or related disciplines.
- No relevant experience is necessary.
- Troubleshooting.
- Installations.
- Quality Control.
- End User Training.
- Customer Support.
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