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Manager of Technical Excellence
2 weeks ago
We are seeking an exceptional Manager to lead our Solutions Architect team in APAC. As a key member of our One-Time Services division, you will be responsible for supporting the growth and development of our Solution Architects, driving functional development, and representing the team within leadership forums.
Key Responsibilities- Manage a team of 3-7 Solution Architects, including hiring, coaching, and employee satisfaction
- Drive functional development on behalf of the Solutions Architect stakeholder group
- Represent the Solution Architects within One-Time Services leadership forums
- Responsible for achieving KPIs - ACV activated and CSAT
- Bachelor's degree in a technical subject area or business field
- 5+ years relevant experience in a related area, such as implementation expert, solutions architect, business analyst, support specialist, or client success professional
- 2+ years people management experience
- Strong technical domain knowledge in two or more areas: SaaS, Marketing, Mobile, APIs, or Programming
- Understanding and/or experience of project management methodologies
- Strong understanding of employee engagement and management skills
We offer a comprehensive benefits package, including:
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services, including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
We are a leading customer engagement platform that empowers brands to build absolutely engaging relationships with their customers. Our mission is to ignite passion and creativity in our employees, while fostering a culture of teamwork, innovation, and inclusivity.
