Partnership Success Specialist
1 month ago
This is a unique opportunity to join the Regional Partner Success team at TikTok, where you will play a key role in driving quality improvements and leveraging key data inputs to support our partner teams.
As a Partnership Success Specialist, you will be responsible for building strong relationships with training and quality teams, creating a strong framework and cadences with partner teams to allow for action planning and metric management of key issues, such as quality.
You will also be responsible for driving partner success through metric improvement initiatives, conducting deep dives into partner RCAs to enable challenge, feedback, and solutions to drive metric improvement, and working directly with the Training and Performance Improvement team on key insights at LOB and market level.
Additionally, you will support and/or project manage the roll out of policy, upskilling, case alignments, and new processes across the partners in partnership with POM, coach Partner QA team based on site/lang needs, and attend internal calibration/alignment sessions and cascade with Partner.
Key qualifications for this role include proficiency in English as the working language, a deep understanding of regional/market-level cultural context, and a proven track record of working with cross-functional partners across different countries.
We recognize that this role can be both rewarding and challenging, and we are committed to providing comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
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Partnership Success Analyst
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Strategic Partnerships Manager
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Strategic Partnerships Manager
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Monetization Partnerships Specialist
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Partnerships Development Specialist Asia
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Strategic Partnership Manager
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APAC Partnerships Acceleration Manager
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