Operations Manager

3 days ago

Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time
About AMRISE HOTEL DICKSON PTE. LTD.

At AMRISE HOTEL DICKSON PTE. LTD., we are dedicated to delivering exceptional guest experiences and maintaining high standards of service, operational efficiency, and profitability. Our team is passionate about creating a positive work environment that promotes teamwork, employee engagement, and professional growth.

Job Title: Operations Manager - Hotel Excellence

We are seeking an experienced Operations Manager to join our team at AMRISE HOTEL DICKSON PTE. LTD. As an Operations Manager, you will play a crucial role in supporting the Hotel Manager in overseeing the overall operations of the hotel.

Key Responsibilities:
  • Operational Management:
    • Assist the Operation Manager in overseeing daily operations across Front Office, Housekeeping, and Maintenance.
    • Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
    • Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
  • Guest Relations:
    • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
    • Oversee guest feedback collection, analyze trends, and implement improvements based on guest insights and managing reviews on various platforms.
  • Staff Management:
    • Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
    • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
    • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
    • Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
  • Reporting & Communication:
    • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
    • Facilitate communication between departments to ensure seamless coordination and collaboration.
    • Assist in organizing and leading management meetings, staff briefings, and other key hotel functions.
About You

We are looking for a highly motivated and experienced Operations Manager who shares our passion for delivering exceptional guest experiences. The ideal candidate will have:

  • A diploma or degree in Hospitality Management, Business Administration, or a related field.
  • A minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping, and Maintenance.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software, financial management tools, and MS Office applications.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
What We Offer

We offer a competitive salary of SGD $3500-$4500 per month, depending on experience. This includes:

  • An attractive salary package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working hours, including weekends, evenings, and public holidays.

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