Operations and Maintenance Supervisor
1 week ago
The Office of Campus Housing (OCH) at Nanyang Technology University strives to provide an optimal on-campus living environment for students and faculty. Our team is dedicated to delivering exceptional service to residents, athletes, and users of sports & recreation facilities.
Our ObjectiveWe aim to create a holistic experience that fosters growth and excellence in customer relationship management and/or facilities & contracts management within the department. Our goal is to provide a safe, secure, and conducive living environment for all residents.
About the PositionWe are looking for an individual with a strong passion for delivering exceptional service and a minimum of 1 year of relevant working experience in residential management/services, customer service/relationship management, or facilities/property management. Experience in student hostels, staff housing, or hospitality services would be beneficial for this role.
Key Tasks:- Coordinate daily inspections of OCH managed spaces/rooms to ensure a safe, secure, and conducive living environment.
- Manage and resolve residents' requests, feedback, and complaints via various channels.
- Prepare work requisitions and purchase orders for maintenance and improvement works.
- Plan and prepare advisories for residents on scheduled maintenance and unscheduled works.
- Implement preventive maintenance schedules and take corrective actions promptly.
- Oversee service delivery and ensure compliance with contractual obligations by vendors.
- Formulate specifications and requirements for procuring necessary goods and services for housing operations.
- Oversee and manage the key system, including monthly key audits.
- Maintain a library of best-practice templates for effective communication with residents.
- Conduct regular inventory audits and manage the disposal of inventory and assets.
- Update and maintain detailed records for administrative and operational requirements.
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