Operations and Maintenance Supervisor

1 week ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
About Us

The Office of Campus Housing (OCH) at Nanyang Technology University strives to provide an optimal on-campus living environment for students and faculty. Our team is dedicated to delivering exceptional service to residents, athletes, and users of sports & recreation facilities.

Our Objective

We aim to create a holistic experience that fosters growth and excellence in customer relationship management and/or facilities & contracts management within the department. Our goal is to provide a safe, secure, and conducive living environment for all residents.

About the Position

We are looking for an individual with a strong passion for delivering exceptional service and a minimum of 1 year of relevant working experience in residential management/services, customer service/relationship management, or facilities/property management. Experience in student hostels, staff housing, or hospitality services would be beneficial for this role.

Key Tasks:
  • Coordinate daily inspections of OCH managed spaces/rooms to ensure a safe, secure, and conducive living environment.
  • Manage and resolve residents' requests, feedback, and complaints via various channels.
  • Prepare work requisitions and purchase orders for maintenance and improvement works.
  • Plan and prepare advisories for residents on scheduled maintenance and unscheduled works.
  • Implement preventive maintenance schedules and take corrective actions promptly.
  • Oversee service delivery and ensure compliance with contractual obligations by vendors.
  • Formulate specifications and requirements for procuring necessary goods and services for housing operations.
  • Oversee and manage the key system, including monthly key audits.
  • Maintain a library of best-practice templates for effective communication with residents.
  • Conduct regular inventory audits and manage the disposal of inventory and assets.
  • Update and maintain detailed records for administrative and operational requirements.


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