Systems Support Specialist
1 week ago
Job Summary:
GECO ASIA PTE. LTD. is seeking a highly skilled Systems Support Specialist to join our team. The successful candidate will play a vital role in supporting the day-to-day operations of application systems.
This role involves actively contributing to incident management, troubleshooting techniques, and gaining exposure to DevOps practices. As a consultant Systems Support Specialist, you will contribute to the smooth functioning of systems and have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
Requirements:
- Good understanding of the Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform fundamentals.
- Experience with incident management tools and troubleshooting techniques.
- Exposure to programming/scripting languages like Apex, SOQL, or scripting tools such as Python.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Understanding of CI/CD tools such as Jenkins or Git is desirable.
Key Responsibilities:
- Monitor, identify, and resolve Salesforce-related incidents and system performance issues to ensure high availability and stability.
- Provide ongoing support for Salesforce applications, including user management, permissions, and data integrity.
- Leverage debugging tools and techniques to investigate and troubleshoot system errors, working closely with developers and administrators.
- Follow best practices and operational standards to optimize system efficiency and performance.
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