Full Time Client Relations Expert
6 days ago
We are seeking a Full Time Client Relations Expert to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
The role involves identifying and developing new survey strategy opportunities, communicating survey value clearly to respondents, collecting and verifying survey responses, and reporting customer feedback and industry insights.
You will be working in a fast-paced environment, collaborating with a team to deliver cohesive client/survey approaches. You will also be responsible for ensuring KPIs and targets are consistently met.
Responsibilities include:
- Target potential clients through calls/site visits for information gathering
- Build and maintain strong client relationships
- Identify and develop new survey strategy opportunities
- Communicate survey value clearly to respondents
- Collect and verify survey responses via calls, emails, visits
- Input accurate response data
- Report customer feedback and industry insights
To be successful in this role, you will need to possess the following skills and qualifications:
- Singaporeans ONLY
- Minimum A/Diploma/Degree
- Meticulous and detail oriented
- Excellent communication skills, problem-solving skills, and analytical skills
- Confident, persuasive, good reasoning, proactive, and willing to go extra mile
- Strong interpersonal skills to assist survey participants effectively
- Prior experience in survey administration/market research/consultancy/PR firm/customer service call centre/telemarketing/HR practice/Corporate sales/marketing experience will be a plus
This is a great opportunity to work in a dynamic and supportive team environment. You will have the chance to develop your skills and knowledge, and contribute to the success of our organisation.
OthersIf you are interested in this role, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.
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