APAC Security Operations Supervisor

24 hours ago

Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time
About the Position

SECURITY & RISK SOLUTIONS PTE. LTD. is seeking a highly motivated and capable Security Control Center Supervisor to join its prestigious contract in Singapore. The selected candidate will be exposed to a high-performance environment that is fast-paced and dynamic, supporting the round-the-clock operations at the dedicated APAC Security Control Center.

Key Responsibilities
  • Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor, and an Intel Analyst.
  • Oversee workflow, monitor, and account for the performance of ASCC Specialists.
  • Exercise leadership, management, and supervision.
  • Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner while providing maximum security support.
  • Manage and coordinate security communications operations, ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs).
  • Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations, or under extreme pressure.
  • Coordinate the daily development and dissemination of intelligence and operationally based reports to support Global Security and regional business partners.
  • Support 24/7 scheduling and coverage for the ASCC.
  • Coordinate and support emergency and crisis management assets, providing a timely and coherent response to incidents as they arise.
  • Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk, and Crisis Management, and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner.
  • Develop a comprehensive working knowledge of all ASCC programs and procedures.
  • Partner with and communicate with global security partners to conduct tactical security assessments as required and provide feedback on proposed mitigation strategies for country and regional specific threats.
  • Execute the design and implementation of project-related security strategies, security policies/standards, and establish a concrete course of action for their implementation and review.
  • Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific.
  • Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards.
  • Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism, safety, and security.
  • Offer management and tactical guidance.
  • Support the development of policy, procedures, and protocols for future ASCC operational and technological integrations.
  • Serve as the first responder for information, assisting employees domestically or internationally with security- or travel-related emergencies.
  • Have a full understanding of the functions, roles, and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc.
  • Provide excellent support to regional guests and employees.
  • Perform other duties as assigned by ASCC Management staff or other approved Global Security management.
  • Assist in the effective implementation of the regional employee travel safety and security program.
  • Ensure proper distribution of notification via our Emergency Mass Notification System (i.e., Everbridge).
  • Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.
Requirements
  • Minimum 3 years' experience working with or in a Communications or Operations Center-related operation.
  • Bachelor's degree in International Relations, Strategic/Security Studies, Political Science, Business, or a related discipline, or any closely related field of study.
  • Strong interpersonal skills.
  • Supervisory experience in a related field desired.
  • The ability to receive and relay direction and have the ability to multi-task and coordinate several incidents at once.
  • Experience in report writing, which may include incident/event analysis, regional risk, and business impact analysis.
  • Ability to communicate effectively with all levels of personnel, including key company executives.
  • Strong service/interpersonal skills, especially during times of crisis.
  • Strong interest and familiarity with international current events.
  • Familiarity with tools such as Everbridge (VCC), Intel tools, access control, and surveillance tools, etc., is strongly preferred.
  • Ability to make critical decisions, prioritize issues, and initiate appropriate response with minimal supervision.
  • Sense of urgency in a 24/7 work environment for quick response to critical developing issues.
Preferred Competencies and Personal Attributes
  • Master's degree is preferred or equivalent work experience is considered.
  • Familiarity with tools such as Everbridge (VCC), Intel tools, access control, and surveillance tools, etc., is strongly preferred.
  • Added advantage to have a foreign language capability.

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