Restaurant Operations Manager

5 days ago

Singapore KORYO 88 PTE. LTD. Full time
KORYO 88 PTE. LTD.
Job Title: Restaurant Operations Manager

About the Company
KORYO 88 PTE. LTD. is a leading provider of authentic Korean cuisine, and we are seeking an experienced Restaurant Operations Manager to join our team.

Job Summary
We are looking for a highly skilled and motivated Restaurant Operations Manager to oversee the day-to-day operations of our restaurant, ensuring smooth and efficient service while maintaining the highest standards of food quality and customer experience.

Key Responsibilities
  • Operational Management:
    • Oversee the daily operations of the restaurant, including kitchen, dining, and customer service.
    • Ensure food preparation and presentation meet the highest standards, adhering to Korean culinary traditions.
    • Monitor inventory and manage supplies, ensuring the availability of key ingredients, especially those critical for authentic Korean dishes.
    • Ensure compliance with health, safety, and sanitation regulations.
  • Customer Service:
    • Lead efforts to provide excellent customer service, creating a welcoming and comfortable atmosphere for all guests.
    • Handle customer complaints and feedback professionally and work on continuous service improvement.
    • Develop strategies to enhance the customer experience and increase customer loyalty.
  • Staff Management:
    • Recruit, train, and manage restaurant staff, including kitchen and front-of-house teams.
    • Create work schedules, manage shifts, and oversee team performance to ensure efficient operation.
    • Foster a positive work environment and motivate the team to deliver top-notch service.
    • Conduct regular training sessions on food safety, service techniques, and knowledge of Korean cuisine.
  • Marketing & Promotion:
    • Assist in promoting the restaurant through social media and digital marketing platforms.
    • Coordinate special events, seasonal promotions, or themed nights that highlight Korean culture and food.
    • Work closely with the Managing Director to develop and execute marketing strategies aimed at attracting more customers.
  • Inventory & Supply Chain:
    • Monitor stock levels of food and beverages, ensuring that key ingredients for Korean dishes are available.
    • Maintain relationships with suppliers, negotiate contracts, and oversee the timely delivery of goods.
    • Implement inventory control measures to minimize waste and optimize resource use.
  • Quality Control:
    • Ensure all food and beverages meet quality standards in taste, presentation, and freshness.
    • Work closely with the kitchen team to maintain consistency in the delivery of signature Korean dishes.
    • Regularly review and update the menu in collaboration with the head chef to reflect seasonal ingredients and customer preferences.

Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 1+ year of working experience as a Restaurant Manager or similar role, preferably in a Korean restaurant or the F&B industry.
  • Strong knowledge of Korean cuisine, culture, and ingredients.
  • Excellent leadership and team management skills, with experience managing a diverse staff.
  • Solid understanding of restaurant operations, including customer management, and inventory management.
  • Ability to handle high-pressure situations, particularly during busy meal times.
  • Proficiency in point-of-sale (POS) systems.
  • Proficiency in Korean language is preferred to effectively communicate with Korean staffs and Korean customers.

Salary Range: SGD $60,000 - SGD $80,000 per annum

Benefits:
A competitive salary package, opportunities for career growth and professional development, and a dynamic work environment.

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