Customer Experience Officer

3 weeks ago


Singapore Decathlon Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Officer. As the first point of contact for our customers, you will be responsible for ensuring their in-store satisfaction and providing exceptional service.

Key Responsibilities:

  • Provide sincere services to meet customer needs and respect our satisfy or satisfy policy
  • Represent the company professionally and manage customer demands and expectations
  • Ensure a seamless checkout experience for customers
  • Manage and optimize back-end cash floats and balances
  • Active management of click and collect services in retail stores
  • Assure the safety of teammates and customers at the workplace
  • Share sport passion and positive energy with customers
  • Take initiative for training and development
  • Satisfy customer inquiries via email and call

Requirements:

We are looking for individuals who are vital in their daily activities, customer-centric with a strong sense of service, responsible, self-motivated, and adaptable in a fast-paced environment. Sports lovers and passionate individuals are encouraged to apply.

Benefits:

  • A remuneration that grows with you, starting from $11/hour for part-timers
  • Monthly bonuses, up to 10% of your base salary
  • Dive into the opportunity to become a shareholder and share in the success of our global family
  • Profit sharing based on performances across the country

Career Growth and Development:

  • Elevate your skills with our internal Decathlon Academy
  • Chart your course with internal career progression opportunities in retail and support teams

Flexibility and Benefits:

  • Enjoy a flexible spending allowance annually for sports and health-related expenses
  • Revel in a fantastic 20% staff discount on all Decathlon products

Well-being and Community:

  • We've got your well-being covered with comprehensive medical and insurance coverage
  • Flash that winning smile with dental benefits
  • Keep your health in check with a health screening allowance
  • Maternity benefits designed just for you
  • Counseling sessions for support

Sports, Community, and Bonding:

  • Kick off those shoes and join in the sports fun after work or during store meetings
  • Immerse yourself in a vibrant community of like-minded, sporty individuals

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Let's conquer the world of sports together



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