Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused Senior / Guest Service Assistant to join our team at OASIA HOTEL NOVENA, SINGAPORE. This role involves providing exceptional services to guests, responding efficiently to their complaints and requests, and ensuring a smooth and enjoyable experience for all.
Key Responsibilities:
- Provide warm and welcoming services to guests, ensuring a high level of satisfaction and loyalty.
- Liaise closely with the Concierge, Reception, and Front Office teams to ensure seamless guest experiences.
- Establish relationships with house guests and long-staying guests, offering assistance and support when needed.
- Maintain accurate records of guest preferences and special requests.
- Participate in regular training sessions to enhance skills and knowledge in hospitality and customer service.
Requirements:
- O-Level or equivalent qualification.
- Ability to work rotating shifts, including evenings, weekends, and public holidays.
- Positive attitude, outgoing personality, and excellent communication skills.
- Prior experience in hospitality and knowledge of Opera systems would be advantageous.
Competitive Salary:
$40,000 - $60,000 per annum (depending on experience), plus attractive benefits package and opportunities for career growth.
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