Luxury Jewelry Repair Specialist

2 days ago

Singapore beBeeJeweler Full time $60,000 - $80,000
Technical Specialist Role">

Job Description:

We are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for performing a variety of technical and operational duties related to repairs and alterations for new and customer-owned jewelry.

You will work with all precious metals, including platinum, gold, and silver, as well as other specialty materials. Your tasks will include soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, and more.

Additionally, you will possess a deep knowledge of jewelry materials, including metal assay and gemstone identification and sensitivity. You will understand workshop safety and ensure risks are minimized.

As a Technical Specialist, you will provide basic watch services, including battery and strap changes, and bracelet lengthenings and shortenings.

Responsibilities:

  • Perform servicing on all orders according to established quality and design standards.
  • Inspect all assigned orders for additional defects and note, repair, or escalate as appropriate.
  • Meet or exceed established productivity standards based on work mix and role.
  • Maintain orders in an organized fashion, ensuring due dates are adhered to.
  • Report any late or potentially late orders to management.
  • Maintain an organized bench and workspace.
  • Request any needed parts, consumable materials, tools, or supplies according to established procedures.
  • Provide administrative duties, including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging.
  • Meet with clients as requested to answer client questions and assist with alteration needs.
  • Develop a working knowledge of our products, including designers, collections, materials, methods of manufacture, and repair techniques.
  • Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements.
  • Share skills and techniques with coworkers; actively collaborate with coworkers, administration, and management in problem-solving and process improvement.

Qualifications:

  • Minimum 2 years of experience in a related field.
  • Soldering experience.
  • Laser welding experience.
  • Diamond setting experience.
  • Strong attention to detail.
  • Customer service orientation.
  • Ability to converse professionally with clients and have a professional appearance.
  • Strong initiative and the ability to work without constant direction.
  • Ability to inspire trust, fairness, integrity, and professionalism.
  • Ability to work with cross-functional teams.
  • Ability to prioritize and work in a highly dynamic, fast-paced, and team-oriented environment.

Preferred Qualifications:

  • Degree from a jewelry technical/design program.
  • Completion of Graduate Gemology degree or completion of courses.
  • Luxury Retail Experience.

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