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Traffic Operations Coordinator

1 week ago

Singapore Intbearing Full time

Job Description:

We are seeking a skilled Traffic Operations Coordinator to join our team at Intbearing. As a key member of our operations department, you will play a critical role in ensuring the smooth execution of our logistics operations.

Main Responsibilities:

  • Taking charge of drivers and delivery assistants
  • Providing feedback on any safety violations or discipline by drivers to the Operation Manager
  • Adhering to and inculcating safety requirements at all times
  • Planning, scheduling, organizing, and assigning jobs daily
  • Maintaining constant communication with drivers to ensure jobs are completed
  • Liasing and coordinating with customers on any issues pertaining to the job
  • Reporting any cargo damage and traffic accidents to the Operation Manager
  • Assisting the Operation Manager in investigating incidents/accidents promptly
  • Sending all findings reports, such as Incident Report/CAPA, to the Operation Manager/Senior Manager upon request
  • Taking early initiative to ask customers for time extensions for export collections if required
  • Effectively planning and using appropriate vehicles and equipment
  • Checking that all company assets and equipment are well-maintained
  • Planning and scheduling vehicles for servicing and inspection
  • Escalating and reporting any cargo discrepancies to immediate superiors
  • Reporting any delivery abnormalities and discrepancies to immediate superiors
  • Monitoring all deliveries and collections closely
  • Performing other duties related to the department's import/export operations
  • Attending to customer phone calls after office hours
  • FOLLOWING up on drivers' feedback and seeking the Operation Manager's advice if needed
  • Assisting the Operation Manager in monitoring the maintenance schedule of the department's vehicles and arranging accordingly
  • Assisting the Operation Manager in responding to daily customer operational queries and requests
  • Performing any other tasks assigned by a superior

Qualifications and Requirements:

  • Minimum secondary school education
  • Minimum 3 years of experience in a similar field
  • Good communication skills
  • Able to read and write in English
  • Ability to handle stress in a fast-paced environment
  • Willingness to travel to Changi Airline Road to work
  • Willingness to start work at midnight (12am to 8am)
  • 5.5 days work week & OT applicable