Digital Transformation Lead

2 weeks ago


Singapore CFB BOTS PTE. LTD. Full time
About CFB Bots PTE. LTD.
CFB Bots is a technology service provider specializing in Hyperautomation, partnering with large enterprises in their Digital Transformation journey and helping them and their employees thrive in the Future of Work.

Job Overview
We are looking for an independent and self-motivated individual to join us as Digital Transformation Lead - Business Process Innovation, a new business unit within our organization leveraging on digital technologies like Automation, Artificial Intelligence, and Analytics to provide a truly exceptional and differentiated service to our customers.

Responsibilities
You will be responsible for setting up and operating this BU, including identifying and creating new business revenue streams, developing and refining our business strategy, resource planning and allocation, developing and promoting our service offerings, managing the day-to-day operations, and managing the Profit & Loss (P&L).

The key responsibilities of this role encompass:
  1. Working with our Management to formulate vision and execute strategies for the BU;
  2. Identifying business opportunities and researching industry trends to create business roadmaps;
  3. Participating in the development and presentation of proposals for business development;
  4. Engaging in sales and marketing activities to build pipeline and establish clientele base;
  5. Ensuring the profitability of the BU's operations;
  6. Generating an execution plan for ensuring the effective and efficient delivery of our business services while ensuring quality;
  7. Establishing and maintaining excellent and professional working relationships with customers, including C-level executives;
  8. Understanding customer businesses and developing service offerings that address their needs;
  9. Identifying and developing partnerships that can drive the growth of the BU;
  10. Performing resource planning and allocation so that the business objectives can be met; and
  11. Growing and mentoring the team.

Requirements
This role requires:
  1. A degree from a reputable university;
  2. At least 5 to 6 years of experience in Business Process Outsourcing (BPO), including at least 3 years in a management role;
  3. A good understanding of Finance & Accounting and HR processes, sound knowledge of process management, business, regulatory, and accounting complexities associated with outsourcing;
  4. Excellent presentation and communications skills;
  5. Possessing a customer-centric mindset and enjoying fostering clientele relationship;
  6. Being a self-driven and results-oriented individual able to function independently and excel in a dynamic environment.

Estimated Salary Range
$80,000 - $110,000 per annum, depending on experience and qualifications.

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