Patient Care Ambassador

7 days ago

Singapore beBeeCommunication Full time $4,500 - $6,000
Job Title:

Patient Liaison Officer


Roles & Responsibilities:

We are seeking a highly skilled and experienced Patient Liaison Officer to join our team. The successful candidate will be responsible for ensuring patient information is accurate and up-to-date, coordinating appointments and admissions, and providing exceptional customer service to patients and internal stakeholders.

  • Ensure patient information is updated in an accurate and timely manner.
  • Co-ordinate appointments that best match patients' requests while ensuring all clinical and operational guidelines are met.
  • Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders.
  • Practice good listening and probing skills to understand patients' / NOKs' requests and identify their needs.
  • Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity).
  • Support initiatives to provide go-the-extra-mile service to patients and NOKs.
  • Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary.

Required Skills and Qualifications:

The ideal candidate will have a minimum Diploma in any discipline, with at least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role.

  • Min Diploma in any discipline.
  • On rotation for 24/7 on-call duties.

Benefits:

This is an excellent opportunity for those who value exceptional customer service and are passionate about delivering high-quality patient care.


Others:

If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, please submit your application today

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