Human-Centered Service Designer for Smart Nation Initiatives

1 week ago


Singapore Careers@Gov Full time
Company Overview

The Government Technology Agency (GovTech) is the lead agency driving Singapore's vision to build a Smart Nation. As the Centre of Excellence for Infocomm Technology and Smart Systems, GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

Salary

We offer a competitive salary package that reflects your experience and skills. With a total rewards approach, our employee benefits include leave benefits to meet your work-life needs and employee wellness programmes.

Job Description

As a UX Designer, you will work in a Government Agency as a key member of the GovTech team. Your responsibilities will include:

  • Consult with stakeholders to understand goals and challenges and propose user-centric approaches to improving products and services.
  • Drive user research activities through co-creation workshops, focus group discussions, stakeholder interviews, surveys, and translate research findings into actionable recommendations.
  • Create and rapidly iterate on ideas to develop storyboards, user flows, mock-ups, and prototypes, or other methods as needed to prove concepts and demonstrate value.

You will work closely with Product Owners, business analysts, architects, and software engineers to continuously design and deliver features for transforming citizen experience and improving agency efficiency.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A degree or diploma in Human Computer Interactions, Design, Psychology, Computer Sciences, or related disciplines.
  • A minimum of 8 years of UX experience, with a portfolio that demonstrates your experience in service design, design research, interaction design, and product strategy.
  • Good organisational, presentation, and critical thinking skills.
  • Expertise with popular design tools and software, such as Figma, Balsamiq, Axure, Sketch, Adobe Creative Suite.
Benefits

We champion flexible work arrangements and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Others

Learn more about life inside GovTech at gov.tech.gov.sg/GovTechCareers. Stay connected with us on social media at gov.tech.gov.sg/ConnectWithGovTech.



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