Hotel Front Desk Ambassador

2 weeks ago

Singapore beBeeReception Full time $1,800 - $2,500
Hotel Receptionist

We are seeking a highly skilled and friendly Hotel Receptionist to join our team. As a key member of the front desk, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Greet customers warmly and assist with room check-in and reservations.
  • Explain KTV pricing, packages, promotions, and policies clearly to customers.
  • Accurately process payments (cash, credit cards, mobile payments, etc.).
  • Operate POS systems and issue receipts for all transactions.
  • Verify itemized bills and room charges before check-out.
  • Handle basic customer complaints or inquiries and escalate complex issues as needed.
  • Maintain a clean and organized front desk area at all times.
  • Perform shift-end cash reconciliation and ensure accurate handover of funds.
  • Coordinate with service staff, housekeeping, and technical teams to ensure smooth operations.
Requirements:
  • Proficient in using POS systems and mobile applications.

In this role, you will have the opportunity to work in a fast-paced environment, develop your problem-solving skills, and build strong relationships with customers and colleagues alike.

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