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Senior Quality Professional

2 weeks ago

d jurong jurong island tuas sg beBeeQuality Full time $80,000 - $120,000
Key Account Manager Job Description

The ideal candidate will play a pivotal role in supporting the QA team in implementing our quality strategy, surpassing customer expectations for product quality, logistics, and cost.

You will be responsible for delivering on key performance indicators and driving continuous improvement across all quality functions to achieve operational excellence.

  • Manage the entire customer lifecycle, serving as customers' key account managers from first touchpoint to on-time delivery.
  • Provide technical support in sales presentations, briefings, and product demonstrations.
  • Participate in monthly sales team reviews to update on learnings and challenges.
  • Conduct pre-sales and/or post-sales technical consulting activities.
  • Coordinate client needs with various internal resources and teams.
  • Stay up-to-date on technology news, including trends, product roadmaps, market conditions, etc.
  • Achieve sales objectives and identify business opportunities.
  • Develop relationships with new prospects by leveraging personal and business networks.
  • Responsible for answering sales inquiries from both local and international sales markets.
  • Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues, and priorities.
  • Present project status internally and lead communication between the project team and its stakeholders.
  • Target the right clients, grow quality pipeline, win profitable deals, and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.
  • Manage sales campaigns for top opportunities in precision engineering domain and be responsible for day-to-day campaign management, with emphasis on opportunity qualification, win strategy definition/execution, proposal development, orals presentation, and support of contract negotiations.
  • Act as point of contact for resolution and escalation of all key items with the client and internally.
  • Provide solutions to complex business problems for areas of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
Required Skills and Qualifications
  • Minimum Diploma/Degree in Mechanical, Electrical, Electronics, or Chemical Engineering.
  • Essential Experience: 3 to 5 years of quality management experience in precision engineering, contract manufacturing of complex semiconductor equipment, or wafer fab environment.
  • Proficiency and knowledge in CMM Programming, measurement, and calibration equipment.
  • Knowledge of quality systems.
  • Knowledge and Experience in Surface Treatment.
  • Experience in writing non-conformance and corrective actions reports (e.g. 8D, F23, NCR) for customers.
  • Experience in the processes and report writing for New Product Introduction (NPI), Prototype, and First Article (FA).
  • Excellent internal and cross-departmental team communication and management experience.
  • Proficiency in both English and Chinese to write, communicate, and translate amongst non-English speaking team members.