
Unlock Long-Term Customer Potential
1 week ago
Capture new business opportunities and strengthen existing relationships to drive long-term customer satisfaction and retention.
Key Responsibilities:- Identify and pursue cross-sell and upsell opportunities that align with customer needs
- Develop strong, lasting relationships with key stakeholders and decision-makers
- Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
- Monitor account health through data-driven insights, addressing risks before they become issues
- Collaborate with Sales and Product to deliver tailored solutions and create real impact
- Lead QBRs, product training, and success planning sessions to maximize customer value
- Maintain accurate records in CRM and customer success tools
A successful Customer Growth Specialist will have experience in customer-facing roles, preferably in B2B SaaS, with a proven ability to identify opportunities and drive customer growth. Strong communication and relationship-building skills are essential in this role.
Requirements:- Experience in Customer Success or Account Management (B2B SaaS preferred)
- Strong communication and relationship-building skills
- Proven ability to identify opportunities and drive customer growth
- Data-driven mindset with the ability to translate insights into action
- Thrives in a fast-paced, high-growth environment
Tech Stack: CRM, Microsoft Office, Microsoft Excel, CCTV, B2B, Surveillance, Advocate, SaaS, Customer Management, Communication Skills, Presentation Skills, Team Player, Customer Service
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