Retail Operations Lead
7 days ago
The Facilities Supervisor will be responsible for overseeing the overall operation, maintenance, and upkeep of our buildings. This includes supervising and leading the Operations team, managing the operations budget, administration, and management of contracts. The ideal candidate will have sound knowledge of M&E, Civil Security, Fire Safety, and Estate Management, as well as strong people management, interpersonal, and leadership skills.
Main Responsibilities
• Supervise and lead the Operations team to ensure smooth day-to-day operations.
• Manage the operations budget, ensuring efficient allocation of resources.
• Administer and manage contracts with vendors and service providers.
• Implement a master schedule maintenance program for all M&E systems and services, planning, managing, and monitoring preventive maintenance to specifications with compliance to regulatory requirements.
• Identify and rectify operational issues promptly.
• Set benchmarks for monitoring performance of key contractors, including regular audits, to ensure expected standards are adhered to.
• Review, improve, and make recommendations on SOP and workflows to ensure work efficiency and effectiveness.
• Develop and maintain good partnerships with contractors and vendors.
• Oversee all tenancy administration matters.
• Build and maintain good rapport with tenants.
Requirements
• Degree in Real Estate, Building, Mechanical & Electrical Engineering or equivalent.
• At least 5 years of relevant working experience.
• Sound knowledge of M&E, Civil Security, Fire Safety, and Estate Management.
• Strong people management, interpersonal, and leadership skills.
• Strong organizational and communication skills.
• Experience in retail mall operations is an added advantage.
• Ability to work in a fast-paced environment.
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