Technical Support Specialist

5 days ago

Singapore beBeeSupport Full time

Job Title: Technical Support Expert

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We are seeking a skilled and detail-oriented individual to fill the role of Technical Support Expert. As a key member of our team, you will be responsible for ensuring the reliable performance of our systems and applications.

Key Responsibilities:

  • Monitor and resolve production issues across multiple systems and applications in a timely manner.
  • Collaborate with cross-functional teams to identify, troubleshoot, and resolve incidents.
  • Conduct root cause analysis and implement effective solutions to prevent recurrence.
  • Maintain accurate documentation of issues, resolutions, and support procedures.
  • Develop and enhance support processes to optimize system reliability.
  • Generate and present daily, weekly, and monthly performance and incident reports.
  • Coordinate software releases and deployments with development teams.
  • Provide after-hours support as part of an on-call rotation.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • 2-4 years of experience in a technical support role.
  • Familiarity with Zoho Desk and other similar tools.
  • Strong proficiency in Unix/Linux, SQL/Oracle, Java, Python, and scripting languages.
  • Proven ability to troubleshoot complex system issues under pressure.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills to interface effectively across teams.
  • Understanding of ITIL frameworks and best practices.
  • Flexibility to participate in an on-call schedule.

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