Student Support Associate
22 hours ago
We are ELMWOOD INTERNATIONAL COLLEGE PTE. LTD., a leading educational institution committed to providing exceptional student experiences.
Job Description
We are seeking an experienced Student Support Executive to join our team. In this role, you will be responsible for assisting with student admission, orientation, and support services. You will work closely with students to ensure their needs are met and provide guidance on academic and administrative matters.
Key Responsibilities:
- Assist with student admission processes, ensuring timely and accurate completion of tasks.
- Provide excellent customer service to students, responding to queries and resolving issues promptly.
- Ensure Fee Protection Scheme (FPS) and student medical insurance are in place and updated regularly.
- Monitor student attendance and progression, identifying areas for improvement.
- Manage student complaints, administer feedback, and analyze data for continuous improvement.
Requirements:
To be successful in this role, you will need:
- At least 3 years of experience in student guidance and wellness support.
- Strong organizational skills, including planning, project management, and time management.
- Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders.
- Proficiency in Microsoft Office 365 Suite and social media platforms.
- Able to take initiative and act proactively in addressing student needs.
- Fluency in Mandarin is desirable.
Salary and Benefits:
We offer a competitive salary of SGD $45,000 per annum, plus benefits such as health insurance, annual leave, and professional development opportunities.
What We Offer:
In return for your hard work and dedication, we offer:
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- A competitive salary and benefits package.
- The opportunity to make a real difference in the lives of our students.
How to Apply:
If you are a motivated and enthusiastic individual with a passion for education, please submit your application. Only shortlisted candidates will be notified.
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