Transforming Student Experiences

4 days ago

Singapore beBeeTransformation Full time $101,400 - $152,600
Student Experience Transformation Leader

The Student Experience Transformation Leader plays a pivotal role in enhancing the student experience at our institution.

As a key member of our community, this individual will lead the transformation of our Student Services Hub into a future-ready, student-centric centre that delivers seamless and responsive support.

This leader will oversee day-to-day operations and case support across all service channels, ensuring consistent and high-quality delivery.

They will also maintain high service standards by monitoring performance metrics, resolution timelines, and quality of student interactions.

  • Key Responsibilities:
  • Lead the transformation of the Student Services Hub into a future-ready, student-centric centre that delivers seamless and responsive support.
  • Drive end-to-end review and enhancement of services, operations, and workflows to improve efficiency and user experience.
  • Collaborate closely with leadership to align efforts with broader student success and support strategies.
  • Oversee day-to-day operations and case support across all service channels.
  • Maintain high service standards by monitoring performance metrics, resolution timelines, and quality of student interactions.

This role requires excellent verbal and written communication skills, with the ability to interpret, explain, and present information clearly to diverse audiences.

The ideal candidate will be comfortable adopting new technologies to enhance operations and student engagement.

Key qualifications include 8-12 years of relevant experience in student-facing roles within a higher education or university administration setting.

Strong commitment to service excellence and student advocacy is essential, along with proven ability to lead and motivate teams, manage service transformation projects, and drive continuous improvement.

The ideal candidate will have high proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access).

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