Customer Quality Engineer: Quality Excellence Specialist
6 days ago
Senior Customer Quality Engineer
Job SummaryWe are seeking an experienced Senior Customer Quality Engineer to join our team at Heraeus Materials Singapore PTE. LTD.
Key Responsibilities:- Engage with customers to negotiate and align on quality expectations, utilizing the 8D problem-solving methodology.
- Determine and agree upon in-house quality procedures, standards, and specifications.
- Align customer requirements and close internal gaps, requiring travel within the SE Asia and APEC region.
- Investigate customer feedback and complaints, monitoring KPIs such as customer complaint rates and COPQ.
- Coordinate customer audits and follow up on audit reports.
- Drive 8D meetings with internal teams, investigation, and CAPA implementation.
- Prepare weekly/monthly customer reports, quality surveys, PPAP, VDA audits, and other documents.
- Spearhead quality improvement projects with customers, leveraging best practices and collaborating with other sites.
- Work with operations staff to establish systems, standards, and procedures.
- Assist in analyzing statistical information, distribution, and analysis, utilizing SPC knowledge and tools like Minitab/JMP.
- Bachelor's degree in Customer Quality Engineering, Engineering, Material Science, or a related field.
- More than 3 years of experience in a Customer Quality Role.
- Familiarity with ISO9001/IATF16949 quality management systems.
- SPC knowledge and proficiency in statistical analysis tools like Minitab/JMP.
- Knowledge of FMEA, MSA, 8D, FTA, and other quality-related methodologies.
- VDA certification is an added advantage.
$90,000 - $120,000 per annum, depending on experience.
About UsHeraeus Materials Singapore PTE. LTD. offers a dynamic work environment, competitive compensation, and opportunities for growth and development.
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